The digital revolution has significantly transformed marketing practices across industries, including the insurance sector. Traditional insurance marketing methods such as cold calling, agent-based selling, and print advertisements are gradually being replaced by digital and social media-driven strategies. This research paper examines the role of digital and social media platforms in promoting insurance products, enhancing customer engagement, improving brand awareness, and increasing sales conversions. Using a mixed-method research approach, this study analyzes campaign data, engagement metrics, and industry practices to evaluate the effectiveness of digital marketing strategies in the insurance sector. The findings indicate that personalized content, data-driven advertising, influencer collaborations, interactive engagement, search engine optimization, and automation tools significantly improve customer acquisition and retention. However, regulatory challenges, ethical concerns, and compliance risks remain critical considerations. The study concludes with strategic recommendations to help insurance companies optimize digital marketing performance while maintaining transparency and regulatory compliance.
Mishra et al. (Thu,) studied this question.