The rapid expansion of digital payment systems has caused a tremendous impact on the Indian banking industry in the last decade. This study aims to assess the impact of the expansion of digital payment systems, specifically UPI transactions, on banking performance indicators between 2019 and 2025. This research is based on secondary data collection methods and data obtained from various sources such as the Reserve Bank of India (RBI), National Payments Corporation of India (NPCI), and annual reports of prominent banks in India. The study aims to assess the impact of digital payment systems and transactions on banking performance using various data analysis techniques such as trend analysis and ratio analysis. The study reveals that there is a strong positive relationship between digital transactions and operational efficiency in banks. UPI transactions have expanded exponentially since 2020, particularly during the pandemic period of COVID-19. This change in banking behavior is attributed to the shift in preference towards mobile banking compared to traditional banking methods. The study reveals that banks with higher digital adoption have lower cost-to-income ratios and higher customer acquisition ratios. Nevertheless, it is observed that digitalization in banks is associated with cybersecurity and technological infrastructure risks. The study reveals that digital payments have improved financial inclusion and profitability while revolutionizing traditional banking systems. It suggests that investments in cybersecurity, AI-driven fraud detection systems, and digital literacy should be made.
PARMAR et al. (Thu,) studied this question.
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