Effectiveness of the mobile learning HiSense Taxi App for improving taxi drivers’ services for individuals with disabilities: a randomized controlled trial

Key Points

• This research aims to evaluate the effectiveness of the HiSense Taxi App in enhancing taxi drivers' knowledge and responsiveness towards individuals with disabilities.
• Utilized a randomized controlled trial design
• Involved taxi drivers as participants
• Implemented the HiSense Taxi App as the intervention
• Measured knowledge and responsiveness before and after the intervention
• The HiSense Taxi App effectively improved knowledge about sensitivity among taxi drivers
• Drivers showed increased responsiveness to clients with disabilities after using the app
• Integration of the app into education curricula is suggested as a beneficial strategy