The effects of the physical environment on job performance: towards a theoretical model of workspace stress

Abstract Studies of stress in the work environment pay little attention to features of the physical environment in which work is performed. Yet evidence is accumulating that the physical environment of work affects both job performance and job satisfaction. Contemporary research on stress in the work environment typically focuses on psychosocial factors that affect job performance, strain and employee health, and does not address the growing body of work on the environmental psychology of workspace. This paper reviews theory and research bearing on stress in the workplace and explores how current theory might be applied to the relationship between worker behaviour and physical features of the work environment. The paper proposes a theoretical model of the worker–workspace relationship in which stress and comfort play a critical part, and suggests a methodological approach on which to base future empirical studies. Copyright © 2007 John Wiley & Sons, Ltd.