Determinants of Public Satisfaction with the Police

This article examines the determinants of citizen satisfaction with police. Using data from a recent nationwide survey of Whites, Hispanics, and African Americans, the authors test several hypotheses about how situational and structural factors shape attitudes toward the police. Much has been written about Black-White differences in views of the police, but most of this literature does little to explain why these differences exist. Moreover, very little is known about Hispanics’ relations with the police. We take a step toward closing this gap by developing a model of relations between police and minority-group members that focuses on such explanatory factors as personal contacts with officers, neighborhood crime conditions, and policing practices in accounting for variations in satisfaction with police.