During a clinical observership at Nizam’s Institute of Medical Sciences in India, I encountered a moment on rounds that reshaped how I think about the relationship between efficiency and attention in patient care. A man recovering from an anterior cerebral artery stroke, without family nearby, had gone much of the day without being spoken to. The attending surgeon’s public insistence that the team “do better” exposed the fragility of attention within even high-functioning clinical environments. Much of my medical training in the United States has emphasized the delays that shape care—prior authorizations, prolonged approvals, and logistical barriers. What distinguished this setting was not the absence of complexity, but the relative absence of delay. Care moved forward decisively, and the volume of pathology reinforced that the diseases we study are not abstractions. Yet the encounter suggested that speed and clinical volume alone cannot ensure attentive care, and that responsibility for the individual patient cannot be deferred to systems or workflow.
Anish Natarajan (Tue,) studied this question.