Employee Retention Strategy in BPO Sector (Infosys Company, Bangalore)

This paper examines the issue of employee retention at Infosys Bangalore based on primary information obtained from the employees. The results show that work-life balance and employee engagement have a positive effect on retention, whereas job stress has a negative effect on employee commitment. The research gives a suggestion on the strategic way of how to enhance retention in IT organisations. The Business Process Outsourcing (BPO) industry has one shockingly high churn rate of 30-50 per cent, despite being one of the key sectors of the worldwide economy. This paper focuses on exploring the effectiveness of the existing employee retention strategies in the BPO industry with a particular consideration of both local and global contexts. Primarily, the focus of the study is on such variables as job happiness, pay, work environment, career growth, and organisational culture. Retention strategies in the BPO industry are evaluated in terms of the study based on primary and secondary information. Findings indicate that growth opportunities, motivation and employee satisfaction have a significant role in reducing attrition and contributing to organisational effectiveness.