Clients' Satisfaction with the Working Behavior of Employees in the Local Government Unit of Tacurong City

This study examines clients’ satisfaction with the working behavior of employees in the Local Government Unit (LGU) of Tacurong City, Philippines. It specifically investigates the level of satisfaction in terms of employees’ working behavior and quality of service, and determines whether a significant relationship exists between these variables. A descriptive-correlational research design was employed with 129 randomly selected clients as respondents. Data were gathered using a validated researcher-made questionnaire and analyzed through frequency, percentage, mean, and Pearson Product Moment Correlation Coefficient. Findings revealed that both employees’ working behavior and quality of service were rated as excellent, indicating a high level of client satisfaction. However, no significant relationship was found between the two variables. The study highlights the importance of maintaining high standards in both employee behavior and service delivery to sustain positive client experiences in public service institutions.