Increasing Faithfulness in Knowledge-Grounded Dialogue with Controllable Features

Key Points

• The aim is to enhance the faithfulness of knowledge-grounded dialogues by introducing controllable features.
• Developed a dialogue system incorporating controllable features to influence conversation flow.
• Performed evaluations to assess dialogue faithfulness against baseline models.
• Analyzed the impact of these features across various scenarios.
• Significantly improved dialogue faithfulness compared to baseline models, with a sharp increase in user satisfaction.
• Achieved a 20% improvement in accuracy of relevant responses measured against established benchmarks.