Reduction in Waiting Time in an M/M/1/N Encouraged Arrival Queue with Feedback, Balking and Maintaining of Reneged Customers

In this research, we look at the work associated with the encouraged arrival line with feedback, balking and maintaining reneged clients. We analyse the quality control policy for the Markovian model using an iterative method to the nth customer in the system. We derive performance measures for the expected number of units in the system, as well as in the queue and the average number of occupied services and the expected waiting time in the system, as well as in the queue. To show the effectiveness, we provide numerical examples for the average default rate and average retention rate. The developed formula also satisfies Little’s formula.