What does this research mean for the field?

Specific operational drivers identified through the disaggregation of the ROPMIS model determine seaport service quality during the cargo clearance process. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

This study aims to identify the operational factors that influence service quality in seaport cargo clearance processes.

May 19, 2026

Operational Drivers of Seaport Service Quality: Disaggregating the ROPMIS Model in the Cargo Clearance Process

Key Points

This study aims to identify the operational factors that influence service quality in seaport cargo clearance processes.
Utilized the ROPMIS model to evaluate seaport service quality dimensions
Analyzed performance metrics in cargo clearance
Focused on service delivery and stakeholder satisfaction
Identified key operational drivers that significantly impact seaport service quality
Demonstrated that enhancing these drivers improves overall cargo clearance efficiency.
Revealed the relationship between operational practices and customer satisfaction metrics

Abstract

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Operational Drivers of Seaport Service Quality: Disaggregating the ROPMIS Model in the Cargo Clearance Process

Key Points

Abstract

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