August 1, 1987

Expectations and Norms in Models of Consumer Satisfaction

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Abstract

Disconfirmation models of customer satisfaction employing three alternative standards of performance were compared by using causal modeling. Pre- and post-measures were obtained from subjects in th...

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Cadotte et al. (Sat,) studied this question.

synapsesocial.com/papers/6a0f3edea7a2fed64abdda3d — DOI: https://doi.org/10.2307/3151641

Authors

Ernest R. Cadotte

Fisher College

Robert B. Woodruff

Northern Arizona University

Roger L. Jenkins

University of Akron

Journals

Journal of Marketing Research

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Building similarity graph...

Analyzing shared references across papers

Expectations and Norms in Models of Consumer Satisfaction

Key Points

Abstract

Citation Network

Connected Papers

Discussion

Cite this study

Authors

Journals

Actions

References and Citations

Citation Network

Connected Papers

Discussion