Key points are not available for this paper at this time.
The rise in popularity of devices such as Alexa and Google Home has brought more attention to artificial intelligence and its capabilities. Intelligent agents, a form of artificial intelligence, started as having the ability to run commands and have since evolved into much more complex devices with sophisticated software that offers a wide range of uses and integration with other services. Understanding what intelligent agents are, and their uses, is important for libraries in order to keep up with the ever-changing technology landscape.
Jennifer Herron (Wed,) studied this question.