What question did this study set out to answer?

To evaluate the effectiveness of the FACS Rapid Response Center in supporting Kansas Extension agents.

May 28, 2026

Providing Support to Extension Agents: The Rapid Response Center in Kansas

Key Points

To evaluate the effectiveness of the FACS Rapid Response Center in supporting Kansas Extension agents.
Developed the Rapid Response Center for FACS agents within Kansas State University Cooperative Extension System
Collected and analyzed two years of data on agent usage and evaluations of the center
Explored future expansion into additional subject areas
Expansion of support services for 120 Kansas Extension agents was noted
Agents reported increased satisfaction with access to timely information
Data indicated a positive reception of the center's resources over the two-year period

Abstract

The Family and Consumer Sciences (FACS) Rapid Response Center was developed within the Kansas State University Cooperative Extension System (K-State Research and Extension) to support 120 Kansas FACS Extension agents. With access to specialists often times limited and differing levels of technology from county-to-county, agents needed a subject-matter based resource to provide timely information to a answer unusual information requests. The usefulness of the center is described using two years' worth of accumulated data and an evaluation of the center by agents. Future plans, including expansion of the center into other subject areas, are discussed.

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