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ABSTRACT The LibQUAL+ survey is a web-based instrument that can be administered annually to enable libraries to determine their users' level of satisfaction with the quality of collections, facilities, and library services. This article examines the Texas Tech University Libraries' LibQUAL+ survey results for 2001 in the area of Access to Collections. The institution's results are compared with average survey scores from 20,416 respondents at 43 institutions, chiefly Association of Research Libraries members. Implications for collection management and ideas for “best practices” investigation are outlined.
Jan H. Kemp (Sat,) studied this question.