ABSTRACT A visual summary of the research study’s findings This study evaluates customer acceptance and perceptions of prepaid water meters among urban households in Bukoba Municipal, Tanzania. The Technology Acceptance Model was utilized, focusing on perceived usefulness and perceived ease of use as key factors influencing acceptance. A quantitative cross-sectional survey was conducted by collecting data from 111 respondents through structured questionnaires using a five-point Likert scale. Descriptive statistics and Chi-square tests were employed for analysis. The results showed that 99.1% of respondents knew about prepaid water meters, 92.8% understood how they work, and 94.6% were willing to continue using the system. Perceptions were highly positive, with respondents agreeing that prepaid meters reduce billing errors, increase transparency, and encourage water conservation. Chi-square results indicated no significant links between acceptance levels and demographic variables like age, gender, income, or education (p 0.05). The prepaid water meters are generally accepted and viewed positively. Policymakers and water supply authorities are urged to address affordability issues and enhance consumer education to support sustainable water management.
Mrutu et al. (Mon,) studied this question.