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The Business Process Outsourcing (BPO) industry accounts for 15% of the Gross Domestic Products (GDP) in the Philippines annually. The BPO industry continuously improves the economic growth and performance due to the increasing investments on this sector. Given the role of the BPO sector, business activities involved on its operations share environmental impacts on carbon emission, disposal of wastes and increasing energy consumption that contributes to the environmental degradation. In this, the emergence of Green Information Technology (IT) adoption is aimed at minimizing the environmental impacts of business activities while balancing economic performance. This paper is an attempt to provide the current state of Green IT adoption in a BPO firm. The authors apply qualitative approach in collecting, analyzing and interpreting the data. The findings revealed that Green IT adoption in the BPO firm is on its emergence, Office environment practices is the most evident implementation of Green IT whereas technological factors has strong influence to the BPO firm to adopt Green IT. Thus, Green IT adoption in the BPO firm is part of their long-term objective and commitment towards sustainable business and environmental.
Hernandez et al. (Tue,) studied this question.