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To examine interface issues in an educational software program, we recruited twenty‐two users in health sciences departments for a usability study. Using the GramStain‐Tutor™ (GST) CD‐ROM, these users performed tasks in navigating the program and using various interactive features. Their actions and comments were recorded with a digital video recorder and an audio recorder. The main results of our study are: (a) the majority of the users did not use the multiple navigational options available in the program; (b) navigational patterns differed based on the training background and content knowledge of the users; (c) several visual cues critical to program use were not discovered by the majority of the users; and (d) icons representing specific functions were not intuitive from users' perspectives. We demonstrated how a usability study of a relatively small number of users can identify specific problems in interface design. We recommend these interface problems be addressed before conducting educational studies that examine how educational software programs affect student learning.
Kim et al. (Thu,) studied this question.