Client Empowerment in the Human Services: Personal and Professional Agenda

The authors juxtapose autobiographical accounts of their personal and professional lives to examine the interplay of their personas and work in the social sciences. Chesler is an action researcher and change agent who focuses primarily on young people and their parents and on those providing them human services. Hasenfeld is an academic who focuses primarily on relations between clients and human service providers and on the systemic changes needed to improve these relations. They share domain assumptions, particularly a belief in the “good” society based on justice, social equality, and respect for diversity, are committed to improving the life chances of the oppressed and disadvantaged, and believe that empowering the clients of human service agencies is crucial to improving the effectiveness and responsiveness of such organizations.