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Since 1996, when a first comprehensive use survey was conducted, librarians at the Washington State University (WSU) Libraries have worked to build a culture of continuous assessment. Using information obtained from surveys and other sources, library administrators focus limited resources on priorities identified by users. In 2000, an Assessment Working Group was formed to initiate and coordinate assessment projects throughout the WSU Libraries. The group conducted a local survey of library users to help determine specific areas of strength and weakness in the fall of 2000. In 2001, the libraries participated in the second pilot of LibQUAL+™. This article compares the results of the three surveys, and provides an analysis of how each survey differs in representing user needs and priorities. The rationale for the libraries’ decision to continue participation in LibQUAL+™ is also discussed.
McCord et al. (Thu,) studied this question.