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This article analyzes the digital transformation process of public services in the Brazilian federal government. Based on a survey with 85 federal organizations, 1,740 public services are examined according to different factors that explain why a certain public service is digitalized. We discuss the transition from an e‐government to a digital policy, listing the limits related to agent preferences in public policies. The article discusses digital transformation in governments as a process of institutional change in public organizations, taking into account the role of agents, the contexts of choices, and the factors that explain the decision to digitize public services.
Filgueiras et al. (Fri,) studied this question.