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A Study on Last-Mile Delivery Challenges in the Indian E-Commerce Logistics Sector | Synapse

June 7, 2026Open Access

A Study on Last-Mile Delivery Challenges in the Indian E-Commerce Logistics Sector

Key Points

The aim is to investigate the challenges faced in last-mile delivery within the Indian e-commerce logistics sector.
Analyzed logistical processes in India's e-commerce delivery systems.
Identified cost factors and inefficiencies affecting last-mile delivery.
Evaluated operational strategies of major players like Flipkart and Delhivery.
Last-mile delivery costs exceed 50% of total supply chain expenses, indicating high inefficiency.
Identified specific logistical challenges including congestion and resource allocation issues.
Highlighted that major e-commerce players are struggling with scalability in LMD operations.

Abstract

In India’s burgeoning e-commerce sector, last-mile delivery (LMD) remains the most volatile and resource-intensive logistical segment, often exceeding 50% of total supply chain costs. Despite the massive scaling of players like Flipkart and Delhivery, the industry is increasingly trapped in a

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Cite This Study

Singh et al. (Mon,) studied this question.

synapsesocial.com/papers/6a250b707def13d035e1b773 https://doi.org/https://doi.org/10.56975/ijvra.v4i6.707593