AI Help Desk Automation Platform is an intelligent support management system that automates the complete lifecycle of IT support requests. Users can submit issues through an online form, after which the system automatically creates a support ticket, assigns a unique ticket ID, sends acknowledgment emails, monitors service deadlines, and provides AI-assisted resolution suggestions. A live dashboard enables administrators to track ticket status, priorities, and performance in real time. The platform reduces manual effort, improves response time, and provides an efficient, scalable, and cost-effective solution for managing IT support services in educational institutions, startups, and small to medium-sized organizations.
S et al. (Thu,) studied this question.
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