What type of study is this?

Passengers' Perception of the Quality of Inter-State Public Transport Services in Katsina, Nigeria

View Full Paper

Ask AI

Bookmark

Authors

Survey analysis shows travel time and vehicle cleanliness impact passenger satisfaction in Katsina, highlighting service quality improvements needed.

Improving service quality enhances passenger satisfaction, with travel time after boarding being crucial.
Comfort of seats and leg space scored high at 3.9844, indicating importance in service perception.
Multiple regression analysis showed a significant relationship (R² = 0.662) between quality of service and satisfaction.
Recommendations include optimizing bus schedules and enhancing driver training programs for better customer service.

Shafii et al. (2025) studied this question.

View Full Paper

Ask AI

Bookmark

Survey analysis shows travel time and vehicle cleanliness impact passenger satisfaction in Katsina, highlighting service quality improvements needed.