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There is growing expectation that local volunteers will play a more integrated role in disaster response, yet emergent volunteer groups are often 'outsiders' to crisis management. Questions have been raised, therefore, about how emergent groups can forge relationships with established response agencies. This paper analyses how the Student Volunteer Army, as an emergent group, gained 'authority to operate' after the earthquakes in Canterbury, New Zealand, in 2010-11. It traces how the volunteers accrued authority through multiple sources of permission and credibility and demonstrates the possibility for established response agencies and emergent groups to generate impactful and mutually supportive relationships. However, the analysis also points to two interrelated tensions that can arise, regarding the terms by which emergent groups are recognised, and the 'distance' considered necessary between the two parties. The discussion considers the implications for inclusiveness, risk, and responsibility of further integrations of emergent volunteers in disaster response.
Nissen et al. (Sun,) studied this question.