A SCOR-based model for supply chain performance measurement: application in the footwear industry

Supply Chain Operations Reference (SCOR) is a widely employed model for SC performance assessment, regardless its generic nature. This article presents a SCOR-based model for performance measurement in supply chains (SC) and apply it in the context of Brazilian footwear industry. The model has two dimensions: SCOR processes (source, make, deliver and return) and performance standards adapted from original SCOR (cost, quality, delivery and flexibility). This structure delivers a 4 × 4 matrix, with each component assessed under analytical hierarchy process. Using focus groups, SC’s experts weighted each component of the matrix regarding their relevance. Thereafter, SC’s managers indicated respective results. The SC’s overall performance was obtained by adding the performance of all indicators. The model application embraced one focal footwear manufacturer, four suppliers, three distribution channels and a return channel, with 85 indicators assessed. The achieved performance for the whole SC is 75.29%.The main gaps were found in deliver process (12.78 percentual points of difference between relevance and achieved proportions) and in flexibility performance (9.82). Further application is recommended in order to find consolidated results.