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The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda.
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Neely et al. (Sat,) studied this question.
www.synapsesocial.com/papers/69daa4010d540cafc5839959 — DOI: https://doi.org/10.1108/01443579510083622
Andy Neely
Mike Gregory
Ken Platts
International Journal of Operations & Production Management
University of Cambridge
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