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This paper outlines a selection of technological and organisational developments in the information and communication technology ( ICT ) sector and analyses their likely challenges for workers and trade unions around the globe. It addresses the convergence of telecommunications and information technology, the related developments of ubiquitous computing, ‘clouds’ and ‘big data’, and the possibilities of crowdsourcing and relates these technologies to the last decades' patterns of value chain restructuring. The paper is based on desk research of E uropean and international sources, on sector analyses and technology forecasts by, for instance, the E uropean U nion and O rganisation for E conomic C o‐operation and D evelopment, and some national actors. These prognoses are analysed through the lens of recent research into ICT working environments and ICT value chains, identifying upcoming and ongoing challenges for both workers and unions, and outlining possible research perspectives.
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Ursula Holtgrewe
Centre for Social Innovation
New Technology Work and Employment
Forschungs- und Beratungsstelle Arbeitswelt
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Ursula Holtgrewe (Sat,) studied this question.
synapsesocial.com/papers/6a15ff0a5b849143f6d08003 — DOI: https://doi.org/10.1111/ntwe.12025