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Foreword - Ian Mitroff PART ONE: DOING ETHNOGRAPHY In Search of Meaning - Michael Owen Jones Using Qualitative Methods in Research and Application Mirror, Mission, and Management - Don Christensen Reflections on Folklore and Culture in a Health Care Organization Complaints in Paradise - Rob Hanford Using Ethnography in Customer Relations Measuring Organizational Culture - Caren Siehl and Joanne Martin Mixing Qualitative and Quantitative Methods PART TWO: FUNCTIONS OF THE DYSFUNCTIONAL The Paradox of Functional Dysfunction in a Girl Scout Camp - Patricia Atkinson Wells Implications of Cultural Diversity for Achieving Organizational Goals Letting Off Steam? Redefining a Restaurant's Work Environment - Gart Alan Fine 'Deviant Behavior' - John F Runcie Achieving Autonomy in a Machine-Paced Environment The Communication of Power Relations in Organizations Through Cultural Rites - Janice M Beyer and Harrison M Trice PART THREE: THE ARTS OF ORGANIZING The Los Angeles Olympic Organizing Committee - Peggy McDonald Developing Organizational Culture in the Short Run 'No Tickee, No Shirtee' - Shirley L Arora Proverbial Speech and Leadership in Academe New Frames for Old - Richard C Snyder Changing the Managerial Culture of an Aircraft Factory Symbolic Responses to Layoffs in a Software Manufacturing Firm - Jodi Martin Managing the Meaning of an Event Creating, Preserving, and Communicating Traditions - Roberta J Evanchuk A Role for Retirees of a Dance Company PART FOUR: CREATIVITY, COMMITMENT, AND COMMUNITY Art at Work - C Kurt Dewhurst The Pursuit of Aesthetic Solutions Work Ceremonies - Thomas C Dandridge Why Integrate Work and Play? Resolving Conflict and Establishing Community - Michael Dane Moore The Annual Festival 'Old People's Day' Dealing with Organizational Stress - William A Wilson Lessons from the Folklore of Mormon Missionaries Symbolic Representation of Organizatonal Identity - Stephen Stern The Role of 'Emblem' at Garrett Corporation PART FIVE: PARADIGMS AND PARADOXES Organizational Festivals and the Uses of Ambiguity - Jay Mechling and David Scofield Wilson The Case of Picnic Day at Davis From Trickster to Father Figure - Peter Tommerup Learning from the Mythologization of Top Management Corporate Rhetoric Versus Social Action - Brian Rusted Identifying Contradictions in a Service Organization The 'Command Bunker' in a Military Hospital - Terance J Wolfe Changing Power Perceptions Through a Modified Fishbowl Technique
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