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Abstract A research model investigating work engagement as a full mediator of the effects of procedural justice on affective organizational commitment, job performance, and extra-role customer service was developed and tested. Data were gathered from a sample of full-time frontline employees of the four- and five-star hotels with a 1-week time lag and their immediate supervisors in Abuja, the capital city of Nigeria. We tested the relationships using hierarchical multiple regression analysis. All hypothesized relationships were supported. Specifically, the results revealed that work engagement fully mediated the effects of procedural justice on affective organizational commitment, job performance, and extra-role customer service. Implications of the results are discussed and directions for future research are offered. Keywords: Affective outcomesbehavioral outcomeshotel employeesNigeriaprocedural justicework engagement
Osman M. Karatepe (Fri,) studied this question.