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The focus of this paper is on innovation, quality, and productivity. Most American enterprises do not understand the innovation process, but confuse it with the invention process. Illustrations of the application of quality management principles in R the job of the manager is to work on the system to improve it with their help.” Also discussed are the definition of the “internal customer,” flow charting, and Quality Function Deployment.
Myron Tribus (Sat,) studied this question.