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This paper steps the reader through a needs assessment of programmers that was conducted by instructional designers. The assessment's purpose was to identify what learning support programmers need and want to successfully use a new software development kit (SDK). The paper includes the challenges the researchers encountered, the questions asked and the responses, the types of individuals interviewed, and the conclusions reached from the research. Recommendations also are presented. Those responsible with developing documentation, training, and other learning support systems for programmers may find this assessment helpful. Marketing, product development and customer support people may also find value in learning more about the needs of this unique audience.
Nykaza et al. (Sun,) studied this question.