Developing emotional intelligence through workplace learning: Findings from a case study in healthcare

Abstract To date few empirical studies have appeared in the literature investigating the development of emotional intelligence relevant to organizational settings. This paper reports findings from a study investigating workplace learning in UK hospices that suggest particular emotional abilities are susceptible to development within the workplace. Based on the findings, it is proposed that certain emotional abilities associated with the ability conceptualization of emotional intelligence can be developed using workplace or on-the-job learning methods where competences in EI, alongside the socio-cultural cues that influence emotional display, are likely to be learned and understood within the context of the workplace.