Information Technology: Personnel, Where Are You?

Abstract Many commentators believe that we are racing into the age of Information Technology (IT). If in most cases the reality lags some way behind the image, it nevertheless remains the case that organisations are increasingly investing in, or considering investing in, a wide range of new high technologies. In manufacturing firms, for example, computerised numerically controlled machine tools are in widespread application, and robots, flexible manufacturing systems and computer‐aided design are no longer rare. A similar picture emerges with regard to office‐based technologies, such as management information and word processing systems, and within service‐oriented organisations where innovations include, for example, Electronic Point Of Sale (EPOS) in retailing and direct debit and credit transfer in banking.