What question did this study set out to answer?

The study aims to evaluate the quality of hospital services based on patient perspectives in Eastern Ethiopia.

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October 16, 2009Open Access

the quality of hospital services in Eastern Ethiopia: Patients's perspective

Key Points

The study aims to evaluate the quality of hospital services based on patient perspectives in Eastern Ethiopia.
Interviews conducted with 518 outpatients exiting hospitals.
Analysis of factors affecting patient satisfaction including waiting time and drug availability.
Examination of associations between satisfaction levels and various demographic factors.
46% of patients reported dissatisfaction with health services.
Patient satisfaction significantly associated with waiting time and drug availability.
Other factors influencing satisfaction included payment status and patient address.

Abstract

Abstract Examining the quality of care from the patient's perspective can help reveal important information about the quality of care afforded to patients. Their experience often contributes towards making the health service more responsive to clients - an area which currently being emphasized by WHO. In this study, total of 518 outpatients were interviewed at exit from hospitals. About 46% of the interviewees said that they were not satisfied with the health services provided. Satisfaction with health care was found to have a significant association with waiting time, the availability of drugs, the payment status of the respondent and the address of the patient. In conclusion this study has identified areas that need to be improved to make the service more responsive to the clients. [Ethiop.J.Health Dev. 2006;20(3):199-200

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