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It is recognised that information and communications technologies (ICT) have the potential to radically transform company operations 4, particularly when the company belongs to the set of small/medium enterprises (SMEs) 9. However, one of the major obstacles in effecting a successful transformation is the lack of knowledge, on the part of SME management and staff, regarding the best way to undertake the transformation. This knowledge is becoming harder to acquire, particularly in the fast moving electronic commerce sector 4, 7, 8, 10.
Chesher et al. (Thu,) studied this question.