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Recent trends in the networked services industry (e.g., CDN, VPN, VoIP, IPTV) see Internet Service Providers (ISPs) leveraging their existing network connectivity to provide an end-to-end solution. Consequently, new opportunities are available to monitor and improve the end-to-end service quality by leveraging the information from inside the network. We propose a new approach to detect and localize end-to-end service quality issues in such ISP-managed networked services by utilizing traffic data passively monitored at the ISP side, the ISP network topology, routing tables and geographic information. This paper presents the design of a generic service quality monitoring system “Argus”. Argus has been successfully deployed in a tier-1 ISP to monitor millions of users of its CDN service and assist operators to detect and localize end-to-end service quality issues. This operational experience demonstrates that Argus is effective in accurate, quick detection and localization of important service quality issues.
Yan et al. (Thu,) studied this question.