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This study investigated the relationship between aspects of organizational structure and alienation as experienced by personnel employed in nine social services organizations. Interview schedules were used for three distinct groups in these organizations: those making executive decisions, those making supervisory as sessments, and those concerned primarily with client interaction, for a total of 603 respondents. The best predictions of organizational structure were aspects of centralization and formalization, which related strongly to the dimensions of powerlessness and self-estrangement.
Andrew Kakabadse (Sat,) studied this question.