More than just a communication system: diversity in the use of electronic mail

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Abstract

This paper describes a series of interviews that focus on the ways that professional office workers use electronic mail to manage their daily work. A number of implications for the design of flexible mail systems are discussed.

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Wendy E. Mackay (Fri,) studied this question.

synapsesocial.com/papers/6a1ca2816552df3dce1d7ca2 https://doi.org/https://doi.org/10.1145/62266.62293

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1Lead Users: A Source of Novel Product Concepts1986 · 4,617 citations
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3Managing the flow of technology1977 · 2,531 citations
4How do people organize their desks?1983 · 798 citations
5Corporate Electronic Mail — A Communication-Intensive Application of Information Technology1982 · 119 citations

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