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Perhaps the finest book on quality ever written-now updated to give managers the know-how they need to manage for quality through the next decade. Since publication of the third edition of Juran's classic in 1974, the entire field of quality control has undergone a series of unprecedented changes-due largely to (1) intensified competition, which has resulted in huge loses in market shares and massive exports of jobs and (2) expanded government regulation, with accompanying growth in the number of lawsuits and the size of the awards. This updated and revised new edition offers, in ready-reference form, the know-how managers need in industry today-and in the years ahead-to keep their quality competitive at minimum cost.
Ziegel et al. (Thu,) studied this question.