Improving question-answering with linking dialogues

Question-answering dialogue systems have found many applications in interactive learning environments. This paper is concerned with one such application for Army leadership training, where trainees input free-text questions that elicit pre-recorded video responses. Since these responses are already crafted before the question is asked, a certain degree of incoherence exists between the question that is asked and the answer that is given. This paper explores the use of short linking dialogues that stand in between the question and its video response to alleviate the problem of incoherence. We describe a set of experiments with human generated linking dialogues that demonstrate their added value. We then describe our implementation of an automated method for utilizing linking dialogues and show that these have better coherence properties than the original system without linking dialogues.