Organizational factors affecting the incident reporting of train drivers

Abstract The under-reporting of accidents and incidents is well established as a substantial problem across industries; however, few studies have specifically examined employees' reasons for failing to report. This study investigates the factors affecting incident reporting by train drivers (n = 128) in three different areas of British Rail (the company that operated the railway network in Britain, prior to its privatization in 1994). Drivers completed a questionnaire rating their likelihood of reporting a number of hazardous incidents and giving their reasons for not reporting them. Intention not to report incidents was predicted by 'managers take no notice' of reports and the interaction between 'just part of the day's work' and 'nothing would get done'. It is concluded that incident reporting is most influenced by the way that drivers perceive managers' reactions to reports. In addition, the three areas differed significantly in their likelihood of reporting incidents, suggesting that the local subculture has an important influence on intentions to report, with negative perceptions of managers' attitudes suppressing the reporting of incidents. Key Words: Incident reportingSubculturesManagement attitudesSafety cultureTrain drivers