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The conduct of net-enabled business, known variously as electronic commerce (EC) or e-Business, has changed the landscape and opportunities for IS research by shifting the focus from internal to customer/partnering systems. The article examines the two primary dyadic net-enabled relationships in the marketplace: B2C and B2B. It also considers issues that extend beyond these two relationships. B2C practice and research are analyzed from: (1) consumer, (2) service, and (3) risk perspectives. Three central issues of B2B or supply chain practice and research are next considered: (1) beyond simple efficiencies, (2) innovations in B2B technology, and (3) information visibility. Finally, four overarching research issues are examined: (1) strategy, (2) organizational design, (3) metrics, and (4) managing IS. Not all research on the net-enabled organization (NEO) is IS research, and it is critical that IS journals maintain their distinctive focus. Within the bounds of the net-enabled revolution, though, the IS field has an opportunity to shape the phenomenon with timely, theory-based work that will disseminate beyond the IS academic and practitioner communities.
Straub et al. (Sat,) studied this question.