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Abstract Progress towards realizing the full potential of ‘e‐government’—using digital technologies to improve public services and government–citizen engagements—has been slower and less effective than the technologies’ take‐up in spheres such as e‐commerce. Evidence from across Europe reported here, including an online survey and case studies, indicates a significant reason has been an overly narrow focus on substituting electronic for traditional services. Theoretical and empirical perspectives on barriers to e‐government identified (e.g. poor coordination; workplace and organizational inflexibility) suggest greater attention should be given to supporting organization innovations to achieve maximum benefits from networking in the public sector.
Eynon et al. (Tue,) studied this question.