Faculty Use and Non-Use of Electronic Mail: Attitudes, Expectations and Profiles

This paper raises four research questions about the relationships between expectations about the faculty use of e-mail and the level of e-mail usage among faculty. The study uses a survey design to test expectations about technology on several attitude measures. We report that positive expectations about the functionality of technology are related to higher incidence of e-mail use. Furthermore, the results suggest higher existing levels of computer use in general, and that positive anticipation of future use is also related to higher levels of e-mail use in particular. These findings are then used to develop profiles of users and non-users. The results indicate that younger faculty with greater exposure to computers tend to be more frequent users of e-mail than older faculty whose customary communication styles do not include the use of e-mail. Finally it is suggested that expectations about the "promise of technology" are related to the actual use of technology.