The Management of Violence by Police Patrol Officers*

This study examines the dynamics of potentially violent encounters between police and public. It is based on systematic observation of about 350 eight‐hour tours of duty by patrol officers in three precincts of New York City during the summer of 1986. It compares the tactics and resulting outcomes found in encounters handled, respectively, by patrol officers believed by their peers to be especially skilled at minimizing violence and a cross section of all other patrol officers. Its major conclusions are (1) violence, even verbal aggression, is relatively rare in police work: (2) most conflict is dampened by the arrival of the police, leaving little scope for the use of defusing tactics: and (3) the behavior of officers judged by colleagues to be skilled in minimizing violence is measurably different from the behavior of “average” patrol officers, and in ways that suggest that colleagues may be good judges of on‐street performance.