External Communication and Project Performance: An Investigation into the Role of Gatekeepers

Research indicates that certain boundary spanning individuals, labelled gatekeepers, can be an important linking mechanism between organizations and their external environments. This study investigates the role of gatekeepers in the transfer of information in a single R they appear to facilitate the external communication of their more local project colleagues. Direct contact and contact mediated by gatekeepers, then, are two contrasting ways to link project groups with their external areas. The relative effectiveness of these linking mechanisms is contingent on the nature of the project's work.