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This study conceptualizes founding team human capital with three multi–item scales that are related to critical functional areas in new service ventures: marketing capabilities, market–linking capabilities, and service design capabilities. We develop and empirically test a theoretical framework linking founding team capabilities to service venture performance through two strategic positional advantages: scalability and protectability. Our results provide insight into previous inconsistent findings regarding founding teams’ impact on new venture performance, offer important managerial implications, and point to future research directions.
Zhao et al. (Mon,) studied this question.