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Jagdip Singh, Jerry R. Goolsby, Gary K. Rhoads, Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives, Journal of Marketing Research, Vol. 31, No. 4 (Nov., 1994), pp. 558-569
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Jagdip Singh
Jerry R. Goolsby
Gary K. Rhoads
Journal of Marketing Research
Case Western Reserve University
Brigham Young University
College of Business Administration
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Singh et al. (Tue,) studied this question.
www.synapsesocial.com/papers/6a0abcae679a27e0902e03d5 — DOI: https://doi.org/10.2307/3151883