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The United States has a major weapon in the battle to improve competitiveness: The Malcolm Baldrige National Quality Award Program. An increasingly asked question in industrial and health care sectors is whether there should be a Baldrige Award in health care. In the business community, the Baldrige Award has been a catalyst for cooperative development of quality criteria, assessment mechanisms, and continuous learning, greatly accelerating the pace of information sharing.
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Harry S. Hertz
Baldor Electric (United States)
Curt W. Reimann
National Institute of Standards and Technology
Mary C. Bostwick
Quality Management in Health Care
National Institute of Standards and Technology
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Hertz et al. (Sat,) studied this question.
synapsesocial.com/papers/6a1a982a9fa30811a0b8d981 — DOI: https://doi.org/10.1097/00019514-199402040-00012